FAQ

Have any questions? Check below to see if we have your answers.

If you don’t see your question, send us a note at help@getwaverly.com or call +1 (833) ORL-HLTH. We’re available Monday to Friday from 9am to 5pm Eastern Time!

  • Waverly Studio
  • We call it a studio because we’ve built a completely new foundation for oral care, starting with the terms we use. Instead of standard appointments, Waverly provides healthy, holistic experiences by world-class dentists and hygienists in a beautifully designed, state-of-the-art studio that feels more like a spa than a dentist’s office. We don’t wear white coats, deliver impersonal service, or charge astronomical bills. Because you and your mouth deserve better. 

  • Our first studio is in the West Village District of Dallas, right in the heart of Uptown. Our mailing address is 3839 McKinney Avenue Suite 130, and you can find the studio right off McKinney at 3152 Blackburn Street. 

  • Our hope is that regular oral care at affordable price points will help you avoid costly, painful procedures down the road. So Waverly offers a full range of preventative and mouth pampering services at prices that are 60-90% less than you’d find at a traditional dental office. Read more about Purifications (dental prophylaxis and deep cleanings), Illuminations (whitening), Enlightenments (combined cleaning and whitening), and Alignments (orthodontics without metal braces).

  • Our clinical practitioners are all graduates of well-respected, accredited dental and hygiene schools. They’re led by our Clinical Directors, Dr. Jodi Danna, former President of Dallas County Dental Society and one of the Top 100 Dentists in the United States, and Dr. Donald Clem, the Chairman of the American Board of Periodontology.

  • You can book online or call 833.675.4584.

  • Sorry, we don’t currently see children under 13, but we’re happy to recommend someone. Feel free to call us at 833.675.4584.

  • Yes, we will be rolling out studios across the United States! Subscribe to our newsletter for updates on new studio openings.

  • We keep our hygienists’ schedules open to make sessions as prompt and efficient as possible. The Waverly team is world-class, so we’re confident you’ll love whomever you’re paired with. But if you have a specific referral or preference, just call 833.675.4584 and we’ll schedule you accordingly. After your first appointment, you’ll always see the same dentist for future visits, unless you decide to make a change.

  • Before your visit, we’ll check-in to say hi, answer any questions, and share which hygienist will be taking care of you. If there’s someone in particular you’re hoping to see, feel free to call us at 833.675.4584.

  • Of course! Just call 833.675.4584, and we’ll try to reschedule you at their earliest availability.

  • We kindly ask that you cancel or reschedule at least 24 hours before your experience by calling us at 833.675.4584 or going online. But we get it, life happens! So your first late cancellation (with less than 24 hours’ notice) or no-show is on us. Just keep in mind that we have to charge $25 for additional late cancellations or no-shows, as sessions are in high demand. 

  • We’ll get you scheduled for your next session before you leave the studio. If you need more time to figure out your schedule, no problem! Just give us a call at 833.675.4584 or go online to book.

  • Your Experience
  • It depends on your service. Read more about Purifications (link), Illuminations (link), and Enlightenments (link).

  • On your first visit, one of our Doctors will evaluate your cavities, enamel erosion, and the depth of periodontal pockets around your teeth. You’ll also be x-rayed and given an oral cancer screening. Then we’ll go from there! If your oral health needs work, we’ll recommend either a series of Purifications or one Deep Purification, which involves going under the gums to eliminate bacteria and plaque buildup that can impact not just your oral health, but the health of your entire body. Finally, we’ll suggest an oral care plan and if you’re ready, schedule a follow-up appointment. Experiences start at $55. 

  • Our team will give your mouth the thorough care and attention it deserves without cutting into your busy schedule. For starters, your experience will begin right at the scheduled time. Initial appointments take anywhere between 45 and 60 minutes, depending on the experience you’ve booked. 

  • If you’re already booked, your experience will begin right at the scheduled time. If you’d like a walk-in appointment, we highly recommend that you call 833.675.4584 to check availability. If we do have time for a walk-in appointment, please arrive 15 minutes early, so you can fill out paperwork before we see you.

  • We kindly ask that you cancel or reschedule at least 24 hours before your experience by calling us at 833.675.4584 or going online. But we get it, life happens! So your first late cancellation (with less than 24 hours’ notice) or no-show is on us. Just keep in mind that we have to charge $25 for additional late cancellations or no-shows, as sessions are in high demand. 

  • We do everything in our power to ensure that you’ll be happy with your experience. If for any reason you’re not, we want to hear about it and discuss getting you a refund.

  • We’ll do everything in our power to make your experience as comfortable as possible. In addition to using Piezo technology to deliver the most thorough and least invasive care, we offer an optional menu of anesthetic services (nitrous, clinically proven topical that can provide profound numbing, and local anesthesia if needed) at prices from $0 to $10. 

  • Only if you feel the necessity to obtain profound numbness to relieve any discomfort. Don’t worry. Your hygienist can discuss with you all the options through your appointment.

  • We totally get it. That’s why Waverly’s upgraded the dreaded dental appointment into a holistic oral wellness experience. We provide care in a spa-like studio, not a clinical office. We offer hand massages, instead of telling you to “just relax.” Our staff doesn’t wear scrubs and lab coats. We don't jam as much treatment into one session as we can; we want to go at your pace. We’re here to help you feel empowered in your oral health journey, not ashamed or in pain.

  • We understand your trepidation about going to the dentist. That’s why we created Waverly — to take the pain out of oral wellness with relaxing, affordable, customer-first experiences you’ll actually enjoy. We provide only a few procedures with your mental and physical wellness in mind.  Your restorative treatment planning is given as if you're a family member as we do not financially benefit from overtreatment. 

  • Yes, you’ve come to the right place. We’ll recommend a Deep Purification and a series of follow-up Purifications to restore the health of your gums and mouth. Pricing will depend on how many teeth we have to treat but will range between $150 and $250 per arch (30% to 50% less expensive than a traditional dental office). If you have insurance, we’ll help you get reimbursed for this experience. 

  • Yes, our in-studio clinicians are graduates of well-respected, accredited dental schools. They’re led by our Clinical Directors, Dr. Jodi Danna, former President of Dallas County Dental Society and one of the Top 100 Dentists in the United States, and Dr. Donald Clem, the Chairman of the American Board of Periodontology.

  • Absolutely! We want Waverly to be your starting point. You can book online or call 833.675.4584.

  • Come on in for an exam, and we’ll help you find the best provider. We don't benefit financially from your overtreatment.

  • Come on in, and we’ll do our best to get to the root of the problem. We don't benefit financially from your overtreatment. If we can’t make it right, we’ll help you find a provider who can.  

  • Oral wellness is a journey, not two appointments on your calendar. We’ve made our prices affordable, scheduling efficient, and studio relaxing, so that Waverly experiences feel more like a cherished self-care ritual than a dental appointment. 

  • Yes! Our experiences start at $55. This includes a thorough cleaning, x-rays, holistic exam, and oral cancer screening. 

  • That white lab coat we usually see on doctors and dentists comes with a lot of baggage. In some people, it can even increase blood pressure! We want everyone to be comfortable at Waverly, so the white coat had to go. 

  • Insurance
  • Our studio is an out-of-network provider with a clear roadmap for reimbursement. Traditionally, most dental insurance plans will cover up to two Purifications per year. If you plan on getting reimbursed for your visit, please bring your insurance card and we’ll help you get back what you’re owed!

  • No problem! If you don’t have dental insurance, our experiences start at $55. This includes a thorough cleaning, x-rays, holistic exam, and oral cancer screening. 

  • The prices you see online or in-store are exactly what you’ll pay. Purifications are $55. Illuminations are $95. Enlightenments are $125. We also offer an optional menu of anaesthetic services (nitrous or a resin-based desensitizing agent) at prices from $0 to $10 to make your experience more comfortable. But there’s a catch — the good kind! The more experiences you purchase, the less expensive they get. Buy 4? 25% off. Buy 6? 35% off. 

  • Brightening/Whitening
  • We use an innovative, clinically-proven whitening product from LumiSmile, which guarantees fast, visible results while reducing sensitivity with a special mixture of peroxide and potassium nitrate. Your dentist will set your tooth shade with you and monitor you for comfort and sensitivity.

  • An Illumination brightening session costs $95.

  • It varies by person. Results can last for months, even a year or more, however tobacco products, red wine, coffee, and tea can stain teeth again. 

  • Yes. We will begin the appointment with an exam, x-rays and oral cancer screening - just like a Purification. 

  • Whitening treatments can cause some mild temporary sensitivity, but we reduce or even eliminate it with potassium nitrate, which are also included in the Brush and Fortify solutions in our Wave Kits, and resin-based desensitizer. 

  • Yes! Dentists have been safely and successfully whitening teeth for decades. The main byproducts constituents are water, oxygen, and salts. Although there is a chance of sensitivity or mild discomfort for a day or two afterward, it will not damage your teeth.

  • Wave Kits
  • Wave Kits are a comprehensive oral care kits that address all the needs of your mouth — from soft and hard tissue health to bacteria management to tooth sensitivity. Each Wave Kit includes a toothpaste, floss, mouthwash, fortifying gel, and brightening trays formulated for your specific stage of oral wellness. 

  • Waverly’s proprietary Wave Kit is the most comprehensive set of at-home oral care products on the market with easy-to-follow instructions for achieving holistic oral wellness. We designed them to give you everything you need to replicate our in-studio experiences at home and to serve as a healthy, effective complement to regular dental care, at Waverly or elsewhere.  Your dentist recommendation was limited by what products are available to him/her. Our Wave Kits were designed based on your needs. 

  • Not everyone is at the same level of oral wellness, so we classify oral health in three categories: below average, average, and exemplary. Our Wave Kits are formulated in three corresponding stages: Renew, Control, and Sustain. Each Wave Kit supplies everything you need to address your mouth’s current needs and with proper daily use, you’ll eventually progress to the Sustain stage of oral wellness. 

  • Brush, Rinse, Floss, Fortify, and repeat! Each quarter, we’ll check in with you over email or text to get updates on your experience with Waverly products, how your oral care’s trending, and any changes in your overall health. Depending on your feedback, you’ll graduate to the next stage on the Brilliance Scale with a new Wave Kit; keep making progress at the same stage with the same Wave Kit; or go back to basics with the first stage Wave Kit to address any oral challenges.

  • Absolutely. If your stage is out of stock, we’ll mail it to you with free ground shipping.

  • Anywhere in the U.S. where people care about their smiles. (Yep, all 50 states!) Free standard ground shipping takes 3 to 7 business days.

  • Yes, our products are free of soy, peanuts, and gluten. If you have any other questions about the ingredients in Waverly products, please give us a call at 833.675.4584. 

  • Of course! Just make sure to jump back into your routine when you return to continue your progress. And stay tuned for travel-size Waverly products coming soon! 

  • Please give us a call at 833.675.4584, and we’ll try our best to reconcile your needs. 

  • Wow, your mouth must be really clean! To avoid this in the future, we recommend you stick to our suggested usage quantities and instructions. 

  • Oops! Let’s figure this out in our quarterly check-in. You may or may not be ready for the next stage Wave Kit. You also can opt to delay shipment and billing of your next Wave Kit by up to two weeks. To avoid this in the future, we recommend you stick to our suggested usage quantities and instructions.

  • We allow you to cancel at any time. Give us a call at 833.675.4584 or visit us at getwaverly.com to change or cancel your order. 

  • Please cut your tubes in half, send us a picture and let’s get you a refund. To get the process started, email us at hello@getwaverly.com. 

  • We’re really sorry to hear that! Email us at hello@getwaverly.com and include a photo of the damaged, defective, or incorrect item, and we’ll make it right.

  • Brush
  • Brush is Waverly’s word for “toothpaste.” Wellness is driven by action, so all of our product names tell you exactly what to do with the product inside. 

  • The three Brush formulas are mint-infused gels made with proprietary ingredients for your specific stage of oral health. Following the guidance of renowned dentists, each Brush formula includes a multitude of compounds with tooth-strengthening, anti-cavity properties and is free of SLS (sodium lauryl sulfate).  Renew key ingredients: Sodium Fluoride (prevents tooth decay), Cocamidopropyl Betaine (antimicrobial agent derived from coconut oil), Potassium Nitrate (sensitivity management agent), Zinc Citrate (antimicrobial and inflammatory agent to reduce plaque), Aloe Barbadensis Leaf Extract (soothing and potent antimicrobial agent), Tocopheryl Acetate (Vitamin E), Ubiquinone (CoQ10 to heal and strengthen soft tissue).  Control key ingredients: Sodium Fluoride (prevents tooth decay), Cocamidopropyl Betaine (antimicrobial agent derived from coconut oil), Potassium Nitrate (sensitivity management agent), Zinc Citrate (antimicrobial and anti-inflammatory agent to reduce plaque), Aloe Barbadensis Leaf Extract (soothing and potent antimicrobial agent).  Sustain key ingredients: Sodium Fluoride (prevents tooth decay), Cocamidopropyl Betaine  (antimicrobial agent derived from coconut oil), Potassium Nitrate (sensitivity management agent), Aloe Barbadensis Leaf Extract (soothing and potent antimicrobial agent). 

  • All of our products are 100% free of sodium lauryl sulfate (SLS).

  • The American Dental Association (ADA) recommends brushing with a pea-sized amount of toothpaste, so we’ve stocked our Wave Kits with that in mind. Each quarterly Wave Kit includes two tubes of Brush designed to last for three months of twice daily brushing. When used as directed, a single tube of Brush will last you approximately 6 ½ weeks. 

  • We recommend asking your pediatrician.

  • Wave Kits include everything you need for holistic oral health, except for the toothbrush. According to the American Dental Association (ADA), both electric and manual toothbrushes are effective at removing oral plaque that causes decay and disease. 

  • Fluoride should not be swallowed, so children should only use fluoridated toothpaste once they can fully rinse and spit toothpaste out. 

  • Yes. Over 70 years of research has proven fluoride to be the safest, most effective toothpaste ingredient for cavity prevention. It’s been found to reduce cavities in adults and children by at least 25%. Brush includes the optimal amount of fluoride for enamel absorption and has earned the American Dental Association (ADA) Seal of Acceptance. 

  • Brush is 100% free of sodium lauryl sulfate (SLS), a common foaming agent found in other toothpastes, because it can irritate skin.

  • Fortify
  • Fortify is a non-invasive home treatment system for treating and preventing gingivitis and periodontal disease. Formulated to fight bacteria build-up and prevent further infection, Fortify consists of proprietary trays that gently push a 1.7% hydrogen peroxide gel into the periodontal pocket and break up biofilm. 

  • The three Fortify formulas are mint-infused gels made with proprietary ingredients for your specific stage of oral health. Renew key ingredients: Hydrogen Peroxide (antimicrobial, bacteria oxidizing agent), Menthol (antimicrobial and infused flavor), Potassium Nitrate (sensitivity management agent), Tocopheryl Acetate (vitamin E), Ubiquinone (CoQ10 to heal and strengthen soft tissue), Zinc Citrate (antimicrobial and anti-inflammatory agent to reduce and inhibit the formation of plaque). Control key ingredients: Hydrogen Peroxide (antimicrobial, bacteria-oxidizing agent), Menthol (antimicrobial and infused flavor), Potassium Nitrate (sensitivity management agent), Zinc Citrate (antimicrobial and anti-inflammatory agent to reduce and inhibit the formation of plaque). Sustain key ingredients: Hydrogen Peroxide (antimicrobial, bacteria-oxidizing agent) and Menthol (antimicrobial and infused flavor).

  • We recommend using Fortify two to three times per week for 15 minutes. Spread a thin layer of the solution on the upper and lower arch of the Fortify trays and bite down. While the trays are in your mouth, please limit spitting, as it dilutes the strength of the bacteria-fighting formula. 

  • Yes, hydrogen peroxide breaks down to water and oxygen. Hydrogen peroxide is a safe, effective way to prevent and treat gingivitis and periodontitis. However, swallowing large quantities can lead to an upset stomach. 

  • You’ll receive one tube of Fortify that will last you the entire quarter and 30 sets of Fortify trays.

  • Rinse
  • Rinse is Waverly’s word for “mouthwash.” Wellness is driven by action, so all of our product names tell you exactly what to do with the product inside.

  • The three Rinse formulas are mint-infused solutions made with proprietary ingredients for your specific stage of oral health. Renew key ingredients: Cetylpyridinium Chloride 0.1% (antiseptic that mediates against dental plaque and reducing gingivitis), tea tree oil (anti-inflammatory agent), citric acid (antimicrobial agent), aloe vera extract (soothing and potent antimicrobial agent), organic black cumin seed oil (anti-inflammatory agent), organic coconut oil (lauric acid - antimicrobial agent), lavender (anti-inflammatory agent), chlorine dioxide (sulfur deterrent), zinc chloride (sulfur deterrent) and eugenol (antiseptic).  Control key ingredients: Tea tree oil (anti-inflammatory agent), citric acid (antimicrobial agent), aloe vera extract (soothing and potent antimicrobial agent), organic black cumin seed oil (anti-inflammatory agent), organic coconut oil (lauric acid - antimicrobial agent), lavender (anti-inflammatory agent), chlorine dioxide (sulfur deterrent) and zinc chloride (sulfur deterrent).  Sustain key ingredients: Tea tree oil (anti-inflammatory agent), aloe vera extract (soothing and potent antimicrobial agent), organic black cumin seed oil (anti-inflammatory agent), organic coconut oil (lauric acid - antimicrobial agent), lavender (anti-inflammatory agent) and chlorine dioxide (sulfur deterrent). 

  • After you brush each morning and night, fill the cap, swish the formula in your mouth for 30 seconds, and then spit it out.

  • Floss
  • Our Floss is made with antimicrobial silver technology and is extra thick to deep clean the spaces between your teeth.

  • Illuminate
  • Illuminate is our proprietary at-home brightening solution. It includes easy-to-use trays for your upper and lower arches that are made with 11.2% hydrogen peroxide to remove stains from the inside out.

  • We recommend brightening with Illuminate trays once per month.

  • It varies by person. Tobacco products, red wine, coffee, and tea can stain teeth again. If you refrain from consuming these brilliance blockers, you can expect your teeth to be 1 to 3 shades brighter after finishing your supply of Illuminate.

  • Line the upper and lower trays on your teeth and bite down for 30 to 45 minutes. Then remove them and rinse your mouth with water.

  • Aligners